Leaders, 

Cüneyt Erpolat joins us to explore how AI, flexible talent, and global reach are transforming customer experience. With over 30 years in tech, including leadership roles at Microsoft, Alibaba, and now as Co-Founder of Champs CX, Cüneyt shares why CX is far more than call centers—it’s about delivering meaningful, human interactions at scale.

He explains why Champs chose Turkey as its base, leveraging the country’s deep talent pool and multilingual workforce to build a globally competitive CX platform. Cüneyt also discusses why customers still crave human connection, how AI is reshaping, not replacing, the CX landscape, and what today’s enterprise leaders need to rethink when scaling support operations.

If you’re leading a CX budget or rethinking your workforce model, this conversation will challenge how you define quality, loyalty, and operational flexibility.